Return & Refund Policy

At Tartieluxe, your satisfaction is our highest priority. We want you to love your beauty journey with us. If you are not completely satisfied with your purchase, we are here to help with a seamless and stress-free return process.

90-Day Risk-Free Return Policy

We stand behind the quality of our products. You can return your items within 90 days of receipt completely free of charge.

  • To be eligible for a return, your item must be in its original packaging, and in a gently used or unused condition.

  • Once your return is received and inspected, a full refund for the product price will be credited back to your original payment method. Please note that original shipping charges (if any) are non-refundable.

  • For Tartieluxe products purchased from authorized third-party retailers, please contact the retailer directly to process your return or exchange.

🔄 Our Simple Returns Process

Initiating a return is simple and straightforward. Just follow these steps:

  1. Contact Us: Send an email to support@tartieluxe.com with the subject line: Return Request - [Your Order Number].

  2. Provide Details: Please specify the exact item(s) you wish to return and the reason for the return.

  3. Receive Your Label: Our support team will review your request and send you a prepaid return shipping label along with detailed drop-off instructions within 24–48 hours.

  4. Ship It Back: Print the label, attach it to your package, and send it back to us.

⚠️ Damaged, Defective, or Incorrect Items

We take great care in packing your orders, but mishaps can happen during transit. If your items arrive damaged or defective, we will make it right immediately.

  • Please inspect your order upon receipt and contact us within 14 days at support@tartieluxe.com.

  • Use the subject line: DAMAGED: [Your Order Number].

  • Please include a clear photograph of the damaged item and the packaging. We will arrange a complimentary replacement or a full refund right away.

📦 Missing Items

If your tracking status shows delivered but you are missing an item from your order, please notify us within 14 days at support@tartieluxe.com with the subject line: MISSING ITEM: [Your Order Number]. We will investigate with the carrier and expedite a reshipment.