After-Sales Service
After-Sales Service & Customer Care
At Tartieluxe, our relationship with you doesn't end when your package arrives. We are dedicated to ensuring your beauty experience remains flawless from the moment you place your order to the daily application of our products.
Whether you need assistance with an order, have questions about our formulations, or need guidance on selecting the perfect shade, our dedicated Customer Care team is here to support you every step of the way.
🌟 Our Service Commitments
1. 100% Satisfaction & Beauty Guarantee
We want you to feel confident and beautiful in your skin. If you are not completely satisfied with the results of your purchase, or if the shade you selected isn't a perfect match, please reach out to us within 90 days of receipt. Our beauty experts will work with you to find a solution, offer an alternative shade, or process a hassle-free return.
2. Premium Quality Warranty
Every Tartieluxe product is manufactured under strict quality standards. We offer a 30-day quality warranty starting from the day of delivery. If you experience any unexpected issues with the product packaging, pump mechanism, or formulation integrity, please contact us immediately for a complimentary premium replacement.
3. Secure Subscription Management
For our community members enrolled in our replenishment or subscription programs, we offer maximum flexibility. You can pause, modify, or cancel your upcoming beauty deliveries at any time through your account portal or by contacting our team. No hidden fees, no stress.
📬 How to Contact Us
Our Customer Support team operates 24/7/365 to ensure you are never left without answers.
-
Dedicated Support Email: support@tartieluxe.com
-
Response Time Promise: We read and respond to every single customer inquiry within 12 to 24 hours (excluding major public holidays).
When contacting us regarding an order, please include:
-
Your full name and the email address used at checkout.
-
Your 4-digit or 5-digit Order Number (e.g., #1024).
-
A brief description of your request (and clear photos if reporting a damaged item).
❓ Frequently Asked After-Sales Questions
Can I change my shipping address after ordering? We process orders swiftly to ensure fast delivery. Address changes or order cancellations can only be accommodated within 24 hours of placing your order. Please double-check your details at checkout.
What should I do if my tracking status hasn’t updated? International tracking numbers often take 3–5 business days to synchronize with local postal networks. If your tracking remains stagnant for more than 7 consecutive business days, please notify our team, and we will open an official inquiry with the courier on your behalf.